Information Management & Knowledge Management
SM82.08: Information Management and Knowledge Management [3 Credits]
Information Management and Knowledge Management are a key to business success across a variety of industries. Banks have become increasingly aware of the importance of their intellectual capital, like any other asset, to improve their competitive advantage. The challenge they face is to determine within a vast sea of information what is "valuable" for them and share the right information with the right people who need it. Although technology can support KM initiatives, it should not begin there. Successful Knowledge Management (KM) must be tied to the strategic objectives of the bank, directly linked to what people know, their competency, intuition, ideas, and motivations and focus on how their knowledge can support banking objectives. Professionals seeking to build a career in banking need to understand concepts in these areas and also develop an understanding of project management, as financiers of projects.
This course will help participants to:
- Understand the factors influencing the adoption of business information systems
- Apply managerial concepts and techniques to work-based and work-related situations
- Know relevant business opportunities to enable knowledge management
Information Management, Business Information System, E-Business, Decision Making, Project Management
I. Defining knowledge goals and identifying required knowledge
- Knowledge issues in the goals of the bank
- Direction for future knowledge development
- Internal experts and contacts to fill knowledge gaps
- Systems to support search for information, i.e. knowledge maps, etc.
II. Acquiring and developing knowledge
- Methods and channels for acquiring knowledge
- Centers of knowledge development and organizational linkages
- Transfer of tacit knowledge into explicit knowledge
- Creativity and systematic problem-solving ability
III. KM tools for sharing, distributing preserving and using knowledge
- Information and communication technologies
- Cross-functional knowledge exchanges and parallel access infrastructures
- Willingness, incentives and barriers to share knowledge
- Technical sources of information (data banks, MIS) and user-friendly structures
- Loss of valuable knowledge and knowledge transfer to the successor
- Knowledge repository: accessible and retrievable ‘for ever’
IV. Measuring knowledge
- Intellectual capital
- Performance improvement (flexible operations, inter-org efficiency, end-to-end connectivity, etc.)
- Knowledge audit
V. Business Information System
- Information systems
- Business information system strategy planning
- Social impact of introducing business information system into the workplace
VI. Decision Making
- Decision problems
- Four different types of decision-making procedures
- General heuristic decision-making procedure
- Introduction into the most important decision maxims
VII. Project Management
- Project initiation
- Project planning
- Project execution
- Project monitoring and controlling
- Project close-out
Knowledge management, Milton, Queensland, Wiley & Sons Australia, 2006.
Kluge, J., Stein, W., and Licht, T.:
Knowledge unplugged: The McKinsey & Co. global survey on knowledge management, Basingstoke, Palgrave Macmillan, 2001.
Gruenig, R., and Kuehn, R.:
Successful decision-making: A systematic approach to complex problems, Heidelberg, Springer (2nd Edition), 2008.
Styhre, A., and Kalling, T.:
Knowledge sharing in organizations, Frederiksberg, Denmark, CBS Press (1st Edition), 2003.
Probst, G.J.B., Raub, S. and Romhardt, K.:
Managing knowledge: Building blocks for success, Chichester, UK, Wiley (1st Edition), 2000.
Rao, Madanmohan (Ed.):
Knowledge management tools and techniques: Practitioners and experts evaluate KM solutions, Oxford, Elsevier Butterworth-Heinemann, UK, 2005.
Project management: A systems approach to planning, scheduling, and controlling, Hoboken, NJ, Wiley (10th Edition), 2009.
Moreton, R., and Chester, M.:
Transforming the business: The IT contribution, New York, McGraw-Hill (2nd edition), 2002.
Journal and Magazines:
Journal of Enterprise Information Management
Management and Information Technologies
International Journal of Project Management
Journal of Knowledge Management
Mid-term exam (30%),
Final exam (40%),
Open/closed-book examination is used for both mid-term and final exam.
Instructor(s): Dr. Barbara Igel